OPCC - Digital Communications Lead

This is a unique chance to join the Office of the Police and Crime Commissioner (OPCC) at a pivotal transitional phase.

Are you a creative communicator who knows how to make digital platforms sing? Do you enjoy crafting content that connects with communities and builds trust? If so, we’d love to welcome you to our team.

As Digital Communications Lead, you’ll be at the heart of how the OPCC engages with the public online. You’ll manage our website, social media channels, and digital campaigns — making sure everything we publish is timely, accurate, and engaging. You’ll help shape how we communicate the Commissioner’s priorities and respond to the needs of Hertfordshire’s communities.

This role is about more than just posting updates. It’s about telling stories that matter, responding to real-time issues, and making sure our digital presence reflects the values and ambitions of the OPCC. You’ll work closely with colleagues across the OPCC and Constabulary, bringing consistency, creativity, and clarity to everything we do online.

Key Responsibilities

You’ll lead the day-to-day running of our digital platforms — updating the website, scheduling social media content, and making sure our messaging is clear and consistent. You’ll be the person who ensures our digital voice is aligned with the Police and Crime Plan, and that our content is accessible, inclusive, and engaging.

You’ll be responsible for planning and delivering digital campaigns that inform, inspire, and involve the public. Whether it’s promoting a consultation, sharing updates on community safety, or responding to emerging issues, you’ll be shaping how we communicate with the people of Hertfordshire.

You’ll also monitor engagement metrics to understand what’s working and where we can improve. You’ll respond to public and stakeholder enquiries, support urgent communications when needed, and ensure we’re compliant with accessibility standards and data protection laws.

Collaboration is a big part of the role. You’ll work with internal teams, external suppliers, and partner organisations to make sure our digital tools are effective and our messaging is consistent. You’ll also contribute to wider engagement activities like newsletters, events, and consultations — helping us reach more people in more meaningful ways.

And you won’t just deliver — you’ll influence. You’ll help shape best practice in digital communications across the OPCC and Constabulary, encouraging innovation and consistency in how we engage online.

About You

We’re looking for someone who’s digitally fluent, strategically minded, and great at building relationships. You’ll need:

• A degree (or equivalent experience) in communications, marketing, media, or a related field.
• 2–3 years’ experience in digital communications or public engagement.
• A strong grasp of social media platforms, CMS systems, and digital analytics tools.
• Skills in photography, video editing, or graphic design (Canva, Adobe Creative Suite).
• Excellent communication skills and a collaborative approach.
• A UK driving licence and access to a vehicle for travel across the county.
• You’ll also need to be comfortable working flexibly, including occasional out-of-hours updates, and be willing to undergo police vetting.

Why join us?

• Be part of an organisation at a transformational stage, shaping the future of victim services and community safety.
• Work in a role that combines strategic leadership, innovation, and social impact.
• Enjoy flexible working arrangements

If you’re ready to take on a role that challenges, inspires, and makes a difference, we want to hear from you.

Additional Advert Information 

• Internal Applicants 
  To apply for this role, internal applicants must have successfully completed their probationary period. 
  If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert. 

• Vetting Process 
  Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18). 
  Examples of when this may apply include: 

• Transferring to another force 

• Renewing vetting clearance 

• Moving into a role requiring MV clearance (even if you currently hold MV clearance) 

• Moving into or working in a role involving close contact with vulnerable individuals 

If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application. 

• Role Profile 
  We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes. 

• Commitment to Inclusion 
  As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive. 
  If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.