Action Fraud Case Manager - Victim Service Team
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
30/04/2023, 23:55
Advert text – vacancy11184 - Action Fraud Case Manager - Victim Service Team :
An exciting opportunity has become available to work as a Fraud Case Manager providing a bespoke victim care package to Hertfordshire Residents who have fallen victim to Fraud.
The role involves the contacting of victims by telephone or other preferred channel (if indicated by the victim), to offer support, advice, and updates on their crime.
You will be required to –
- Conduct an initial assessment of victim’s needs, determine a care pathway for support and where appropriate, signpost or refer to available internal / external services.
- Provide assistance and guidance of Rights under the Victim Code of Practice
- To identify safeguarding issues or further concerns and escalate to the appropriate department / officer.
- Hold overall responsibility for completing accurate, statistical reports for the monthly reporting to the Home Office whilst undertaking a range of administrative duties, some of which may be complex in nature, to support a professional team.
- Input Action Fraud crimes via data sharing system to ensure all Call for Service crimes are recorded with Action Fraud.
- Gather and evaluate information to gain accurate understanding of situations, exercising discretion and interrogating corporate systems to gain information and evidence to further investigations.
- To contribute to the management of investigations by using professional judgement to identify proportionate lines of enquiry or the recording of further disclosed crimes following prescriptive care and support.
The successful candidate will need to be a highly motivated individual, with the ability to work using their own initiative to manage daily demand. The post holder must have excellent communication skills (both verbal and written) and experience of communicating with a diverse range of people including those presenting with complex needs. Experience in delivering high standards of customer service. Proven ability to gather and evaluate information to gain an understanding of situations when dealing with victims in distress or at a time of crisis.
They will have experience of working within a team to successfully achieve outcomes and objectives, often with minimal supervision, and be able to demonstrate a Prevention First mindset to problem solving in the community by contributing to achieve the Constabularies vision, purpose, and values.
The successful candidate must be willing engage with outside organisations identifying the suitable care package.
For Further Information:
Should you have any questions about the role please contact DS Veronica Reeve at Veronica.reeve@herts.police.uk
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences, and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.
Why work for Hertfordshire Constabulary?
We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.
Benefits include:
• Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
• Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
• Paid sick leave of six months full pay and six months half pay (depending on service).
• Occupational maternity, adoption, and paternity pay (dependent on service).
• Carers and discretionary leave.
• Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
• Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
• Each force has its own sports or sports and social club, offering discounts, trips, and events.
• Cycle to Work scheme.
• Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
• Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
• Employee Assistance Programme.
• Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
• Access to a Trade Union (UNISON)/Staff Association (Federation).
• The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
• Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.
Equality, Diversity and Inclusion
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Flexible Working
All requests for flexible working patterns will be considered and will be dependent on the role.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and Safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Useful information before you commence an application
You will require the following detail to complete this application form:
- National Insurance Number
- Identification Detail e.g. passport
- Address information including proof
- Referee information
- Full employment history including dates and any qualifications you may have attained.
You will also be requested to provide photos of any visible tattoos you have.
If the role requires you to drive you will also be required to upload details from your full driving license including photos.
This advert is closed to applications.
