Communications Operator - Herts Force Communications Room

Hertfordshire Constabulary
Permanent
Full Time
Public Contact
Headquarters, WGC, Herts
A3
£25,713 (£32,772 with shift allowance)

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Shift Allowance
9
37
Yes
18

Due to the extensive training programme required for this role, the successful candidate will not be able to apply for another police staff role within Bedfordshire, Cambridgeshire & Hertfordshire police forces for the period of time stipulated above, from their start date.  They may apply to be a Police Officer.

30/11/2023, 23:55

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

The starting salary for this role is £23,835, which will amount to £30,375 with shift allowance included and you will gain yearly pay increments. 

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months. 

As a part of the application, you will have to provide answers to below questions in 150 words each.

  • What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
  • What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
  • If successful, what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

To find out more about the role, please e-mail the FCR recruitment team at fcrtrainingteam@herts.police.uk or the vacancy manager Richard Wilde on richard.wilde@herts.police.uk

Additional Information 

All internal applicants must have successfully completed their probationary period to apply for this role. 

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.  

Internal applicants can be considered on a secondment basis if preferred.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions. 

As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. 

For more information on the Competency Values Framework (CVF) please click HERE

Help us deliver outstanding policing for everyone.
We believe that to serve our communities effectively, we need people from all backgrounds, bringing a wide range of life and professional experiences. This helps us reflect the communities we serve and ensures we deliver the best possible service.


Why Choose a Career in Policing?
Hertfordshire Constabulary is recognised as a pioneering and forward-thinking service, responsible for policing a large, diverse, and multicultural population.

If you're looking for a meaningful and rewarding career—where you can make a real difference, take on new challenges, and gain a wide variety of experiences—then we want to hear from you.


What We Offer
We’re proud to support our people with a comprehensive benefits package, including:

  • Pension Schemes: Access to the Local Government Pension Scheme, with employer contributions and death-in-service benefits.
  • Generous Annual Leave: 24 to 33 days (depending on rank and length of service).
  • Sick Pay: Up to six months full pay and six months half pay (depending on service).
  • Family Leave: Occupational maternity, adoption, and paternity pay (depending on service).
  • Carers and Discretionary Leave
  • Flexible Working: Including compressed hours, flexible shifts, job sharing, annualised hours, and agile working (role dependent).
  • Wellbeing Support: Local wellbeing teams, on-site gym facilities and exercise classes (location dependent).
  • Sports & Social Clubs: Enjoy discounts, trips, and events through our dedicated clubs.
  • Cycle to Work Scheme
  • Blue Light Card App: Option to sign up for discounts in-store and online for emergency service workers.
  • Financial Support: Access to Police Mutual for savings plans, insurance, loans, and independent financial advice.
  • Employee Assistance Programme: Confidential support for personal and professional wellbeing.
  • Staff Support Networks: Including groups for Black and Minority Ethnic colleagues, LGBTQ+ colleagues, disability awareness, menopause support, faith-based groups, and more.
  • Trade Union Membership: Access to UNISON.
  • Career Development: Opportunities for progression, promotion, and leadership training.


Equality, Diversity & Inclusion
We are committed to building a workforce that is inclusive and truly representative of the communities we serve. We welcome applications from individuals of all backgrounds, especially those currently under-represented in policing, including:

  • Black, Asian and Minority Ethnic communities
  • People of all ages and abilities
  • All faiths and religions
  • LGBTQ+ communities
  • Individuals from disadvantaged or marginalised backgrounds

All applications are assessed fairly and based on the evidence you provide and your suitability for the role.

Disability Confident Logo



Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.


Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.


Vetting and Safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Hertfordshire Constabulary recognises the growing use of AI tools in preparing job applications. While these tools can support you in expressing your skills and experience more effectively, their use must align with the principles of honesty, integrity, originality, and personal accountability. We want to learn about you and your own personal experiences and how these make you suitable for the role, this will be assessed throughout the recruitment process including at interview, which AI cannot replace. Please click HERE to find out more about the acceptable and unacceptable uses of AI in our recruitment process.  

This advert is closed to applications.