Communications Operator - Herts Force Communications Room

Hertfordshire Constabulary
Police Staff
Permanent
Full Time
Public Contact
Headquarters, WGC, Herts
A3
£25,713 (£32,772 with shift allowance)

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Shift Allowance
9
37
Yes
18

Due to the extensive training programme required for this role, the successful candidate will not be able to apply for another police staff role within Bedfordshire, Cambridgeshire & Hertfordshire police forces for the period of time stipulated above, from their start date.  They may apply to be a Police Officer.

30/11/2023, 23:55

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

The starting salary for this role is £23,835, which will amount to £30,375 with shift allowance included and you will gain yearly pay increments. 

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months. 

As a part of the application, you will have to provide answers to below questions in 150 words each.

  • What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
  • What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
  • If successful, what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

To find out more about the role, please e-mail the FCR recruitment team at fcrtrainingteam@herts.police.uk or the vacancy manager Richard Wilde on richard.wilde@herts.police.uk

Additional Information 

All internal applicants must have successfully completed their probationary period to apply for this role. 

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.  

Internal applicants can be considered on a secondment basis if preferred.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions. 

As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. 

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Hertfordshire Constabulary?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

Benefits include:
•    Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service. 
•    Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
•    Paid sick leave of six months full pay and six months half pay (depending on service).
•    Occupational maternity, adoption, and paternity pay (dependent on service).
•    Carers and discretionary leave.
•    Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
•    Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
•    Each force has its own sports or sports and social club, offering discounts, trips, and events.
•    Cycle to Work scheme.
•    Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
•    Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
•    Employee Assistance Programme.
•    Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
•    Access to a Trade Union (UNISON)/Staff Association (Federation).
•    The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
•    Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.

Equality, Diversity and Inclusion

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Flexible Working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory Lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and Safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Useful information before you commence an application

You will require the following detail to complete this application form:

  • National Insurance Number
  • Identification Detail e.g. passport
  • Address information including proof 
  • Referee information
  • Full employment history including dates and any qualifications you may have attained. 

You will also be requested to provide photos of any visible tattoos you have.

If the role requires you to drive you will also be required to upload details from your full driving license including photos.

This advert is closed to applications.